BUSINESS CONTINUITY PLANNING
The FISN Division of Landolt Securities, Inc. has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
If after a significant business disruption (SBD) you cannot contact us as you usually do at 800-351-4494 or 240-497-0400, you should go to our web site at www.fisn.com. Our firm will post information on our web site that customers may access their funds and securities by contacting the FISN Division at the usual numbers, alternate numbers if necessary or our clearing firm directly. If you cannot access the FISN Division through any means, including telephone, e-mail or fax, you should contact our clearing firm, National Financial Services LLC. National Financial has procedures in place to deal with customer accounts carried by a correspondent firm unable to conduct business. In the event a correspondent decides to suspend operations due to a Significant Business Interruption, customers can call the NFS Customer Service Line at 800-801-9942. However, if a customer of a correspondent that is still in operation calls the NFS Customer Service Line, the customer will be directed to call the correspondent directly.
Our Business Continuity Plan
We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, National Financial Services LLC, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that National Financial has the following SBD recovery time and resumption objectives, based on tested back-up processes: key functions, including the ability to input orders, should be available in less than one hour; full system functionality should be available in less than a day. Your orders and requests for funds and securities could be delayed during this period.
Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can vary from minimal to severe. In a disruption to our firm only or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume operations within the next business day. In a disruption affecting our business district, city or region, we will transfer operations to a site outside of the affected area, and recover and resume business within 2 business days.
In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and to notify you through our web site www.fisn.com how to contact us. If the significant business disruption is so severe that it prevents us from continuing in business, we will assure our customers’ prompt access to their funds and securities through National Financial LLC.
For more information
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